# Chidimma Anastacia Onyilimba - Customer Service & Client Relations Specialist
Source: https://hello.cv/chidimmaonyilimba
Lagos

## Links
- LinkedIn | https://www.linkedin.com/in/chidimma-o-611852148
- Email
- Phone

## About
Dynamic and results-driven professional with expertise in customer service, client relations, and sales, adept at enhancing satisfaction and driving operational efficiency. Proven ability to leverage strong interpersonal skills, organizational acumen, and service excellence to exceed organizational goals in diverse environments. Committed to applying a comprehensive skill set to contribute effectively to a dynamic team.

## Work
### Customer Support Specialist | Tour Guide & Ticket Sales Representative | Landmark Africa
Provided front-line customer support, managed ticket sales, and delivered guided tours at a high-traffic attraction, ensuring smooth and engaging visitor experiences.
- Delivered exceptional front-line customer support to numerous visitors daily, ensuring smooth and engaging experiences at the Upside Down House.
- Managed admission ticket sales efficiently, accurately issuing and processing tickets for customers, contributing to daily revenue targets.
- Provided clear and professional information to visitors on-site and via phone inquiries, enhancing understanding and satisfaction.
- Served as a knowledgeable tour guide, assisting guests with navigation and offering detailed explanations of the attraction experience.
- Resolved customer inquiries, feedback, and complaints professionally, maintaining high satisfaction rates and positive visitor experiences.
- Proactively identified, documented, and reported facility damages and maintenance issues, ensuring timely resolution and optimal operational standards.
- Supported critical daily operations, including ticket verification and crowd management, ensuring seamless visitor flow during peak periods.
### Customer Service Specialist | Atlantic Shrimpers Limited
Managed daily customer interactions, resolved inquiries, and drove product sales and after-sales support, contributing to revenue growth and customer loyalty.
- Managed daily customer interactions, handling product inquiries, sales, and after-sales support to enhance client satisfaction and retention.
- Educated customers on product usage, benefits, and solutions to minor challenges, leading to improved product adoption and reduced support calls.
- Successfully upsold products to new and existing customers, directly contributing to increased revenue generation for the company.
- Handled high-volume phone inquiries and conducted proactive customer follow-ups, gathering valuable feedback for continuous service improvement.
- Maintained accurate sales records and supported basic bookkeeping activities, ensuring data integrity for financial reporting.
- Conducted regular inventory checks to ensure product availability and prevent shortages, optimizing sales and operational efficiency.
- Resolved complex customer complaints professionally and efficiently, consistently maintaining high levels of customer loyalty and positive brand perception.
### Secretary to the Director General of Sports | Sports & Entertainment Department, Ajeromi-Ifelodun LGA Council
Provided comprehensive administrative and secretarial support to the Director General of Sports, ensuring efficient departmental operations and communication.
- Provided comprehensive administrative support to the Director General, ensuring efficient office operations and effective schedule management.
- Managed official correspondence, prepared reports, and organized meetings, streamlining communication flow for departmental initiatives.
- Maintained confidential records and documents with high accuracy, ensuring data integrity and strict adherence to organizational protocols.
### Office Assistant / Secretary to the Head Personnel Manager | Personnel Management Office, Warri North LGA Council (NYSC)
Supported the Head Personnel Manager with administrative and secretarial tasks, contributing to the efficient functioning of personnel operations.
- Assisted the Head Personnel Manager with daily administrative tasks, contributing to the smooth functioning of personnel operations.
- Managed office communications, organized documents, and maintained records, supporting efficient information management processes.
- Provided clerical support for various personnel processes, ensuring accuracy and compliance with administrative guidelines.
### On-Air Personality | Lumen Radio 90.1 FM
Hosted engaging radio programs and interacted with listeners, demonstrating strong communication and content delivery skills.
- Hosted engaging radio programs, interacting with listeners and delivering diverse content to a broad audience.
- Developed and presented broadcast segments, demonstrating strong verbal communication and content delivery skills.
- Managed live broadcast schedules and maintained a professional on-air presence, contributing to station programming.

## Education
### Career Learning International | Health Care Assistant
### Tansian University | Microbiology
- Microbiology
- Biology
### College of Education, Agbor | Biology / Computer Science
- Biology
- Computer Science

## Languages
- English

## Certificates
### Customer Service Fundamentals
OLEREN
### Project Management Basics
OLEREN
### Delivering World-Class Customer Service
Avant Garde Tech Ltd
### TRCN Certificate
Teacher Registration Council of Nigeria

## Skills
### Project Management
- Project Planning Basics
- Task Coordination
### Customer Service & Relations
- Customer Support
- Client Relations
- Conflict Resolution
- Service Excellence
- CRM
- Feedback Management
- Inquiry Resolution
- After-Sales Support
### Communication & Engagement
- Verbal Communication
- Written Communication
- Active Listening
- Interpersonal Skills
- Public Speaking
- Presentation
- Tour Guiding
- Audience Engagement
### Problem-Solving & Operations
- Analytical Thinking
- Issue Resolution
- Critical Thinking
- Decision Making
- Operational Support
- Crowd Management
- Facility Reporting
### Sales & Business Development
- Ticket Sales
- Upselling
- Product Education
- Sales Records Management
- Revenue Generation
### Administrative & Organizational
- Time Management
- Prioritization
- Organization
- Multitasking
- Microsoft Office Suite
- Record Keeping
- Data Entry
- Correspondence Management
- Scheduling
- Bookkeeping Basics
### Teamwork & Collaboration
- Team Collaboration
- Cross-functional Teamwork
- Relationship Building
- Support Services

## Source
Read this profile on Hello.cv: https://hello.cv/chidimmaonyilimba
Create your free profile at https://hello.cv